Effective date: 20 August, 2026
This Refund and Cancellation Policy (“Policy”) governs all purchases made from Funny Monitors, a service operated by Dane Commercial Services Ltd, a company registered in England and Wales under company number 16193091, with registered office at 61 Bridge Street, Kington, United Kingdom, HR5 3DJ (“Funny Monitors,” “we,” “us,” or “our”).
This Policy forms part of our Terms of Service. Our handling of personal data is described in our Privacy Policy. Capitalized terms not defined here have the meanings given in the Terms of Service.
By purchasing a subscription, renewal, add-on, credit bundle, upgrade, or other paid Service, you acknowledge that you have read and accepted this Policy.
Important summary
All sales are final. Funny Monitors does not offer voluntary refunds, partial refunds, prorated refunds, cash credits, or refunds for unused time, credits, seats, capacity, or Services.
This rule applies except where a refund or other remedy is expressly required by applicable law and cannot lawfully be excluded. Nothing in this Policy removes mandatory statutory rights.
Table of contents
- All sales are final
- What is not eligible for a refund
- Initial prorated invoices
- Subscriptions and automatic renewal
- Cancellation and immediate account deletion
- Annual subscriptions
- Add-ons, credits, and notification seats
- Upgrades, downgrades, and plan changes
- Free plans, trials, promotions, and discounts
- Service availability and third-party services
- Suspension and termination
- Duplicate transactions and billing errors
- Chargebacks and payment disputes
- Consumer and statutory rights
- Discretionary non-cash remedies
- Taxes, fees, and currency conversion
- Changes to this Policy
- Contact us
1. All sales are final
All purchases, subscriptions, renewals, add-ons, bundles, credits, plan changes, and other charges for the Services are final and non-refundable once processed.
Except where required by non-excludable law, we do not provide:
- full or partial refunds;
- prorated refunds for part of a billing period;
- refunds for unused subscription time;
- refunds or cash value for unused monitors, voice-call credits, SMS credits, notification seats, capacity, features, or allowances;
- refunds to a different payment method, account, or person;
- cash refunds in place of promotional credit, Service credit, or another non-cash remedy; or
- refunds because a customer no longer needs, wants, or uses the Services.
You are responsible for reviewing the plan, billing interval, features, limits, add-on contents, price, currency, taxes, renewal terms, and compatibility before completing a purchase.
2. What is not eligible for a refund
Without limiting Section 1, refunds will not be provided because of:
- a change of mind, buyer’s remorse, or failure to cancel before billing;
- choosing the wrong plan, billing interval, add-on, bundle, quantity, or account;
- an accidental, mistaken, duplicate, or unauthorized purchase made through an account or payment method for which you are responsible, except for a verified billing error by us or our payment processor;
- failure to use, underuse, inactivity, account abandonment, or failure to configure the Services;
- unused time after cancellation, downgrade, suspension, or termination;
- unused voice-call credits, SMS credits, notification seats, capacity, monitors, or other entitlements;
- failure to export data before cancellation;
- deletion of account data following cancellation in accordance with the Terms of Service and Privacy Policy;
- delayed, filtered, duplicated, misrouted, rate-limited, or undelivered email, SMS, voice, webhook, push, or third-party notifications;
- a monitoring result, false positive, false negative, missed incident, delayed detection, measurement difference, or monitoring-location issue;
- incompatibility, interruption, change, suspension, or failure involving a third-party website, endpoint, network, integration, telecommunications provider, email provider, API, device, browser, firewall, or other external system;
- a feature, integration, monitoring location, alert channel, or provider being modified or discontinued;
- failure to meet a customer’s internal expectations or a requirement that we did not expressly guarantee in a signed agreement;
- a temporary outage, maintenance period, degradation, security measure, usage limit, or fair-use restriction;
- a payment-card, bank, exchange-rate, foreign-transaction, overdraft, or other third-party fee;
- suspension or termination resulting from non-payment, misuse, fraud, a security risk, unlawful activity, or breach of the Terms of Service; or
- failure to read the Terms of Service, this Policy, plan description, checkout information, or renewal notice.
3. Initial prorated invoices
When you first purchase a paid subscription, the initial invoice is calculated on a pro-rata basis from the subscription start date through the final day of that calendar month. Beginning on the first day of the following month, the full applicable subscription price is billed for each billing period.
The initial prorated charge is payment for immediate access during that partial calendar month and is non-refundable. Starting late in a month, using the Services for only part of that period, or later purchasing another plan does not create a refund or credit entitlement.
4. Subscriptions and automatic renewal
Paid subscriptions renew automatically for the billing interval selected at purchase unless cancelled in accordance with the Terms of Service before the renewal is processed. You authorize us and our payment processor to charge the payment method on file for the then-applicable subscription price, add-ons, usage charges, and taxes.
Renewal charges are final and non-refundable. Forgetting to cancel, failing to use the Services, overlooking a reminder, not receiving an email, or no longer requiring the Services does not entitle you to a refund.
You are responsible for maintaining an accurate email address, current billing information, sufficient funds, and access to your account settings.
5. Cancellation and immediate account deletion
You may cancel a subscription through your account settings by selecting and confirming the “Cancel Subscription” button. Cancellation is effective immediately; it is not scheduled for the end of the paid billing period.
At the moment cancellation is confirmed:
- your account access ends;
- monitoring and alert delivery stop;
- operational account and Customer Data are permanently deleted from our active servers and Services as described in the Terms of Service and Privacy Policy; and
- any unused subscription time, monitors, features, allowances, credits, seats, or capacity are forfeited without refund, transfer, or cash value.
You must export any data you wish to retain before confirming cancellation. Deleted operational data cannot be restored or recovered. Cancellation does not remove limited transaction, invoice, tax, fraud-prevention, dispute, or legal records that we are required or permitted to retain.
Cancellation prevents future subscription renewals only after the cancellation has been successfully confirmed. It does not reverse or refund a charge that has already been processed.
6. Annual subscriptions
Annual subscriptions are sold at the annual price shown at purchase and commit the customer to the full annual billing period. The annual fee is non-refundable after payment.
Cancelling an annual subscription immediately ends access and triggers the deletion process described above. No refund, prorated refund, credit, extension, transfer, or compensation is provided for unused days or months remaining in the annual period.
Monthly add-ons attached to an annual subscription remain separately governed by Section 7 until cancelled or until cancellation of the main subscription ends the account.
7. Add-ons, credits, and notification seats
Optional add-ons may bundle voice-call credits, SMS credits, and a stated quantity of notification seats or other capacity. Add-ons are billed monthly regardless of whether the main subscription is billed monthly or annually.
Add-on charges are final and non-refundable. Unused voice-call credits, SMS credits, notification seats, capacity, or other add-on entitlements:
- have no cash value;
- cannot be refunded or redeemed for cash;
- cannot be transferred to another account or customer;
- cannot be applied against another subscription, renewal, add-on, or purchase; and
- do not create a refund or credit when an add-on or plan is upgraded, replaced, changed, or cancelled.
You may cancel an individual add-on at any time. Unless otherwise stated at purchase, cancellation of only an add-on stops its next monthly renewal and the add-on remains available until the end of its then-current paid monthly period. Cancelling an individual add-on does not delete the main account. Cancelling the main subscription immediately ends the account and all associated add-ons.
8. Upgrades, downgrades, and plan changes
An upgrade may take effect immediately and may result in a prorated charge for the remainder of the current billing period. Upgrade charges are final and non-refundable.
A downgrade takes effect immediately when it is successfully confirmed. You will immediately lose access to any features, limits, monitors, credits, notification seats, capacity, retention, or other entitlements that are not included in the lower plan. No refund, prorated refund, account credit, transfer, or other compensation is provided for the price difference or for unused higher-tier entitlement during the remainder of the existing billing period.
Purchasing a new plan, changing billing interval, replacing an add-on, or moving between plan levels does not refund, transfer, convert, or preserve unused time, credits, seats, capacity, or allowances from the previous purchase unless we expressly state otherwise in writing before the transaction.
9. Free plans, trials, promotions, and discounts
Free Services, trials, promotional credits, coupons, and discounts have no cash value and are not refundable, redeemable, or transferable. Expiration, withdrawal, modification, or ineligibility for a promotion does not entitle you to a refund for another purchase.
If a trial converts to a paid subscription under the terms shown at signup, the resulting charge is final and non-refundable except where mandatory law provides otherwise. You are responsible for cancelling before conversion if you do not wish to purchase the paid Service.
10. Service availability and third-party services
The Services are provided subject to the disclaimers in our Terms of Service. Monitoring and notifications may be affected by maintenance, networks, DNS, caching, firewalls, rate limits, telecommunications systems, monitoring locations, customer configuration, and third-party services.
We do not provide refunds, cash credits, or compensation for outages, downtime, degraded performance, inaccurate or incomplete results, missed incidents, notification failures, data loss, third-party failures, or discontinued features unless a signed service-level agreement expressly provides a specific remedy or a remedy is required by non-excludable law.
Any Service credits stated in a signed service-level agreement are the customer’s exclusive contractual remedy for the event covered by that agreement and are not redeemable for cash unless the agreement expressly states otherwise.
11. Suspension and termination
If we suspend or terminate an account because of non-payment, chargeback, fraud, misuse, unlawful activity, security risk, violation of plan limits, or breach of the Terms of Service, amounts already paid remain non-refundable and outstanding amounts remain due.
If we discontinue a Service or terminate an account for reasons unrelated to the customer’s breach, we may provide a Service extension, alternative Service, or credit at our discretion. This does not create a general right to a cash refund, but it does not limit any remedy that applicable law requires.
12. Duplicate transactions and billing errors
Submitting the same purchase more than once, purchasing for the wrong account, or allowing an authorized user to make an unintended purchase does not ordinarily entitle you to a refund.
If you believe we or our payment processor charged an amount that you did not authorize under the applicable purchase terms—for example, the same transaction was processed twice because of a technical billing error—contact [email protected] promptly with the invoice number, transaction date, amount, and an explanation.
We will investigate. If we confirm an actual billing error by us or our payment processor, we will correct the error as required by law. Correcting an erroneous or unauthorized charge is not a discretionary refund and does not alter the final-sale status of correctly processed purchases.
13. Chargebacks and payment disputes
Contact [email protected] before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve a genuine billing issue.
We may contest chargebacks that we reasonably believe are mistaken, fraudulent, abusive, or inconsistent with the purchase authorization and this Policy. In doing so, we may provide the payment processor, bank, card network, or dispute-resolution provider with relevant evidence, including invoices, transaction records, acceptance records, IP and access logs, Service usage, communications, and applicable policies, as described in our Privacy Policy.
During a payment dispute, we may suspend affected Services or restrict account access where permitted by law. A chargeback does not cancel amounts properly owed. Where legally permitted, you are responsible for valid outstanding charges and reasonable recovery costs resulting from an unjustified dispute.
We will not penalize or restrict a customer merely for exercising a statutory right or raising a genuine complaint in good faith.
14. Consumer and statutory rights
Nothing in this Policy excludes, restricts, or replaces a right or remedy that cannot lawfully be excluded under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or other applicable consumer law.
Depending on the customer, transaction, classification of the Services, information supplied at checkout, and whether performance began at the customer’s express request, mandatory law may provide cancellation, repeat-performance, price-reduction, refund, or other rights. Any legally required payment or refund may take account of Services supplied before cancellation where the law permits.
Where we request that you expressly consent to immediate supply during a statutory cancellation period, that consent and any acknowledgement concerning cancellation rights will apply only to the extent permitted by law. Purchasing or accessing SaaS does not waive a non-excludable statutory right merely because the Service is digital or supplied immediately.
Requests based on statutory rights must identify the purchase and the legal or factual basis of the request. We may ask for information reasonably needed to verify the account, transaction, identity, and claim. We will assess the request under applicable law rather than treating it as a voluntary refund request.
Business customers purchasing wholly or mainly for trade, business, craft, or professional purposes may not have the same consumer cancellation rights.
15. Discretionary non-cash remedies
Without admitting liability or creating an ongoing obligation, we may choose to offer technical assistance, reactivation, an account adjustment, replacement credits, a Service extension, or another non-cash remedy in exceptional circumstances.
Any such remedy:
- is voluntary unless required by law or a signed agreement;
- is determined by us based on the circumstances;
- does not constitute a refund;
- has no cash value and is not transferable; and
- does not establish a precedent or require us to provide the same remedy again.
16. Taxes, fees, and currency conversion
Prices may exclude applicable taxes unless stated otherwise. Taxes properly collected and remitted are non-refundable except where the relevant authority or applicable law requires a correction.
We are not responsible for exchange-rate differences, foreign-transaction fees, bank charges, card fees, overdraft fees, or other amounts imposed by a payment provider or financial institution. Those charges must be addressed with the provider that imposed them.
17. Changes to this Policy
We may update this Policy to reflect changes in law, billing practices, products, or the Services. We will post the revised version and update the “Last updated” date.
Material changes will apply prospectively from the stated effective date unless law requires otherwise. The version accepted or made available at the time of a purchase will govern that transaction, together with any later terms validly applicable to a renewal or new purchase.
18. Contact us
Questions about billing or this Policy should be sent to:
Dane Commercial Services Ltd
Company number: 16193091
61 Bridge Street
Kington
United Kingdom
HR5 3DJ
Email: [email protected]
Suggested subject: Refund Policy Enquiry
When contacting us, include the account email address, invoice or transaction number, charge date, amount, and a concise explanation. Do not send complete payment-card numbers or security codes.