Fequently Asked Questions

Funny Monitors uses Stripe to process payments securely. The payment methods currently available to you will be displayed during checkout. Funny Monitors does not store complete payment-card numbers on its servers.

The applicable currency and total charge are displayed during checkout and on your invoice. Your bank or card provider may apply its own exchange rate, foreign-transaction fee, or other charge; those third-party charges are outside Funny Monitors’ control.

Your first invoice is issued when you start a paid subscription. It is calculated on a pro-rata basis from your subscription start date through the final day of that calendar month.

The first invoice covers only the remaining days in the calendar month, so it is prorated. Full-price billing begins on the first day of the following month.

Beginning on the first day of the month after signup, you will be billed the full applicable price according to your selected monthly or annual billing interval.

Yes. Paid subscriptions renew automatically for the selected billing interval until you cancel successfully. You authorize Funny Monitors and Stripe to charge the payment method on file for the applicable subscription, add-ons, usage charges, and taxes.

Where shown during checkout, you may choose monthly or annual subscription billing. The selected interval, price, and renewal terms will be displayed before you complete the purchase.

Invoices are available in the **Billing** area of your Funny Monitors account. They are not provided through Stripe’s billing area. If you cannot locate an invoice, contact [email protected] from the email address associated with your account.

Use the billing or subscription-management area in your account. Payment details are handled through Stripe. If the option is unavailable or you cannot access the account, contact [email protected].

A payment may be declined because of insufficient funds, an expired or replaced card, incorrect billing information, card restrictions, fraud controls, authentication requirements, or a decision by your bank. Check the payment details and contact your bank first. If the problem continues, contact Funny Monitors support.

Funny Monitors or Stripe may retry the payment. Paid features may be limited, suspended, or terminated if payment remains overdue. You remain responsible for valid charges already incurred and should update your billing information promptly.

The checkout and invoice will show whether any applicable taxes are included or added. You are responsible for taxes that apply to your purchase, except taxes based on Funny Monitors’ net income.

Email [email protected] before starting a chargeback. Include your account email, invoice or transaction number, charge date, amount, and a short explanation. Never send a complete card number or security code.

Funny Monitors will investigate a suspected technical billing error. If Funny Monitors or Stripe confirms that the same transaction was processed incorrectly, the error will be corrected as required by law. This is treated as correction of a billing error, not a discretionary refund.

Yes. An upgrade may take effect immediately, and a prorated charge may apply for the remainder of the current billing period. Upgrade charges are final and non-refundable.

A downgrade takes effect immediately after it is successfully confirmed. You immediately lose access to features, limits, monitors, notification seats, capacity, retention, credits, or other entitlements not included in the lower plan.

No. There is no refund, prorated refund, account credit, transfer, or other compensation for the price difference or unused higher-tier entitlement during the remainder of the existing billing period, except where mandatory law requires otherwise.

Add-ons are optional bundles that may contain voice-call credits, SMS credits, and a stated number of notification seats or other capacity. The exact bundle contents and price are shown when you purchase the add-on.

All add-ons are billed monthly, even when your main subscription is billed annually. Add-on charges are separate from the main subscription and renew monthly until cancelled.

Yes. Cancelling an individual add-on stops its next monthly renewal and does not delete your main account. Unless stated otherwise at purchase, the add-on is removed immediately.

Cancelling the main subscription immediately ends the account and all associated add-ons. Unused add-on credits, notification seats, capacity, and remaining time are forfeited without refund or transfer.

No. Unused voice-call credits, SMS credits, notification seats, capacity, and other add-on entitlements have no cash value. They cannot be refunded, redeemed for cash, transferred to another account, or applied to another purchase.

No. Unused add-on credits, notification seats, capacity, or other entitlements are not refunded, transferred, or applied against a new add-on, upgrade, renewal, or plan purchase.

Yes. Team members are free and unlimited across all Funny Monitors plans. There is no additional charge or plan limit for team members.

No. Team-member access is free and unlimited. Notification seats or capacity supplied through an add-on are separate entitlements used for the relevant notification functionality.

All sales are final. Funny Monitors does not offer voluntary full, partial, or prorated refunds, cash credits, or refunds for unused subscription time, credits, notification seats, capacity, monitors, or Services. The full policy is available in the Refund and Cancellation Policy. Mandatory statutory rights remain unaffected.

No. A change of mind, buyer’s remorse, choosing the wrong plan, failing to cancel before billing, or no longer needing the Services does not qualify for a voluntary refund.

No. Inactivity, underuse, failure to configure the Services, or account abandonment does not create a refund or credit entitlement.

No. Cancelling an annual subscription immediately ends access. Unused days or months remaining in the annual period are forfeited without a refund, prorated refund, credit, extension, transfer, or compensation, except where mandatory law requires otherwise.

Funny Monitors does not ordinarily provide refunds or cash compensation for outages, maintenance, degraded performance, false positives, false negatives, missed incidents, delayed monitoring, notification failures, third-party problems, or discontinued features. A signed service-level agreement or mandatory law may provide a specific remedy.

Sign in to your account, open the subscription-management area, and select **Cancel Subscription**. Review the warning carefully and confirm only after exporting everything you wish to retain.

Yes. Cancellation takes effect as soon as you successfully confirm it. It is not scheduled for the end of the current billing period.

No. Account access, monitoring, alerts, and associated add-ons end immediately when cancellation is confirmed. Remaining prepaid time is forfeited without refund or credit, except where mandatory law requires otherwise.

No. Operational account data is permanently deleted from active servers and Services when cancellation is confirmed and cannot be restored or recovered. Customer data on the central backup server is automatically deleted or overwritten no later than three days after cancellation.

Export any monitoring history, reports, configurations, incident information, status-page data, or other account information you wish to keep. Verify that the export is complete before confirming cancellation.

You may invite an unlimited number of team members on every plan at no extra charge.

No. Every team member must use individually authorized credentials. Account owners and administrators are responsible for permissions, removing access when it is no longer required, and ensuring that team members comply with the Terms of Service.

The account owner or customer organization is responsible for activity performed through the account, including activity by authorized users, team members, contractors, API keys, and integrations.

Secure the affected credentials, review team-member and integration access, and contact **[email protected]** promptly. Include enough information to identify the account and issue, but do not email passwords, full payment-card numbers, security codes, or API secrets.

Use the available account and billing settings where possible. For ownership changes or settings that require assistance, contact support from the current account email. Funny Monitors may require identity, account-ownership, authority, or payment verification.

Depending on how you use the Services, Funny Monitors may process account and team-member details, billing and transaction information, monitoring configurations and results, notification-recipient details, technical and security logs, support communications, and marketing preferences. See the Privacy Policy for full details.

Personal data may be stored, processed, or accessed in the United Kingdom, European Union, North America, and Australia, subject to the safeguards described in the Privacy Policy and DPA.

Yes. The Funny Monitors DPA applies automatically whenever Funny Monitors processes Customer Personal Data as a Processor or Subprocessor under the Terms of Service. No separate signature is required.

Yes. Email **[email protected]** from the address associated with your account. Countersigned copies are available subject to reasonable identity, account, and signing-authority verification.

Funny Monitors has not appointed a separate Data Protection Officer. Privacy responsibility remains internal to Dane Commercial Services Ltd. Send privacy, rights, or DPA enquiries to [email protected].

Email **[email protected]** with your request. Funny Monitors may ask for information reasonably needed to verify your identity and authority. If Funny Monitors processes the relevant data solely for a customer, the request may be directed to that customer as Controller.

Email **[email protected]**. For faster handling, use the email address associated with your account and include relevant monitor, invoice, transaction, or incident identifiers. Do not include passwords, API secrets, complete payment-card numbers, or security codes.